1. Introduction

Sattvik Kerala Ayurved (“we”, “our”, or “us”) is committed to protecting the privacy of our patients, clients, users, and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our Ayurvedic wellness, consultation, and healthcare services.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Phone Number
• Email Address
• Location (city/state/country)

b. Appointment & Inquiry Data

• Wellness or treatment inquiries
• Appointment requests
• Consultation details
• Lead form submissions

c. Communication Data

• Messages via WhatsApp, forms, or email
• Appointment-related interactions

d. Technical Information

• IP address
• Browser/device details
• Website usage data
• Interaction timestamps

3. How We Use Your Information

We use your information to:

• Respond to inquiries and appointment requests
• Provide Ayurvedic consultation and wellness services
• Offer customer support and communication
• Improve our services and user experience
• Maintain internal business records

4. WhatsApp & Communication Policy

If you contact us via WhatsApp or submit your details:

• You consent to receive communication related to your inquiry, appointment, or services
• We only send messages:
  • In response to your request, or
  • Based on prior interaction or explicit opt-in

We do not send unsolicited promotional or spam messages.

5. Lead Generation & Data Usage

• We collect and process user data ethically and transparently
• Data collected through inquiry forms is used only for the intended service purpose
• We do not misuse, resell, or distribute user data for unauthorized marketing

6. Data Sharing

We do not sell or rent your personal data. We may share information only with:

• Internal staff and authorized personnel
• Trusted service providers (CRM, hosting, analytics tools)
• Legal authorities if required by law

7. Data Storage and Security

• Your data is stored securely on protected servers or trusted platforms
• We implement appropriate technical and organizational safeguards
• Access is restricted to authorized personnel only

8. Data Retention

We retain your data only as long as necessary to:

• Provide services and consultations
• Manage appointments and inquiries
• Comply with legal requirements

9. Your Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data

10. Data Deletion Requests

To request deletion of your data, please contact:

📧 Email: [email protected]

We will process your request within 7–10 business days.

11. Cookies

Our website may use cookies to enhance user experience and analyze website performance. You can control cookie preferences through your browser settings.

12. Third-Party Services

Our services may integrate with third-party platforms such as WhatsApp (by Meta), Google services, social media platforms, and analytics tools. Your interaction with these services is governed by their respective privacy policies.

13. Medical Disclaimer

Information available on this website is for informational and wellness purposes only and should not be considered medical advice. Users are advised to consult qualified healthcare professionals before beginning any treatment or therapy.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

15. Contact Us

If you have any questions regarding this Privacy Policy:

📧 Email: [email protected]
🌐 Website: https://sattvikkeralaayurved.com/